Hands-on / roadtest with the TomTom GO 720

Now, truth be told, this particular set of Engadeteers didn't possess an encyclopedic knowledge of GPS units when we loaded up the car and plotted a course to Pittsburgh, Pennsylvania (for wedding planning, amongst other things) -- but to the 720's credit, that didn't stop us from getting a lot of use out of the do-it-all navigator.

The first thing that strikes you about the 720 is its spartan design. There's really nothing going on here except a nice, big 4.3-inch screen, a small silver strip for the microphone, a power button, plus the speaker and a slot on the back for mounting. The casing has a nice rubberized feel, and all of the jacks are conveniently located along the bottom. You're not going to be holding this in your hand that much, but it's definitely comfortable when you do.



The display is crisp and bright, and there are a slew of settings for switching between night- and day-time displays, though it's easiest just to set it to auto switch. The 3D overview is simple, and pretty much what you've come to expect from TomTom. The redraw is nice and quick, while the on screen text does a great job of keeping track of things like POIs, street names, trip time and speed without cluttering things up. The unit had US and Canadian maps installed, though you can add new maps via the SD card slot. The on-board SiRFStar III chip kept everything positioned properly, but that's pretty much what we've come to expect from what has effectively turned into the industry standard. The course directions were clear and easy to understand, but it would have been nice to be able to "pause" the trip when we stopped to eat or sightsee.

One feature that TomTom is really stoked on is its new "MapShare" function, which allows you to add or change errors in maps depending on construction or rerouting, etc. (some have described it as "Wikipedia for GPS"). We didn't really get much of a chance to use the feature, because we found it more entertaining to watch our car icon go floating off into space when we hit roadwork which diverted traffic. Otherwise, the provided maps are quite impressive. Even when we took the car off to some serious backwoods, the 720 kept chugging along, finding some impressively obscure trails for us to motor across.
The Bluetooth integration is solid on the device, though getting it to connect to AT&T for traffic info was a bit troublesome, and it only seemed to want to download some -- but not all -- of our contact list. Regardless, the sound quality on calls was more than adequate, and the setup only took a few minutes.

The 720, like most modern GPS units, rocks a handful of media options, including an audio player and picture viewer (though to our disappointment, no video player), and can be tethered to an iPod (using a proprietary cable, which will cost you). The media player was standard fare; nothing too flashy, but it certainly got the job done. We're not sure how much use you're going to get out of a photo viewer (particularly while driving) but we suppose it doesn't hurt to have it.
TomTom has been blazing an increasingly popular path (no pun intended) in the GPS world for some time now, and it's easy to see why. The GO 720 is a smartly designed, simple to understand, and feature-rich navigation tool which could appeal as easily to gadget-mavens as much as it would to families needing some guidance for roadtrips. At the $499 price point, it should be able to garner both those crowds.
TomTom has been blazing an increasingly popular path (no pun intended) in the GPS world for some time now, and it's easy to see why. The GO 720 is a smartly designed, simple to understand, and feature-rich navigation tool which could appeal as easily to gadget-mavens as much as it would to families needing some guidance for roadtrips. At the $499 price point, it should be able to garner both those crowds.



















Reader Comments (Page 1 of 1)
Samwise @ Sep 3rd 2007 7:51PM
can i win one?
FunkyJunk @ Sep 4th 2007 10:37AM
FYI, new TomTom Ones are for sale at 1luckyday.com today for $199.
matthew @ Sep 3rd 2007 7:55PM
funny... my cell phone with garmin software works fine on the other side of the bridge/tunnel. is this because it uses cell tower positioning and not GPS?
Harrison @ Sep 3rd 2007 8:01PM
I'm thinking about purchasing this new GPS.
Seems worth it.
How easy was the set up?
tom @ Sep 3rd 2007 9:30PM
The new TomTom's are suposedly extremely easy and quick to setup and get going. I am thinking about one as well. A friend has one and loves it.
alee @ Sep 3rd 2007 8:01PM
"because GPS simply ain't happening in New York City."
Portable GPS units may have this problem. However, vehicles with integrated GPS units also use sensors on the wheels and steering to correct for areas with low signal. My 6 year old car with integrated GPS is dead accurate crossing the tunnels (it even shows when I crossed over from NY to NJ, corresponding precisely to the point it's indicated in the tunnel). Navigating NYC has never been a problem either. I'll stick with the factory options I guess.
cmoney @ Sep 3rd 2007 8:49PM
I had an Infiniti FX 35 and the dead reckoning never really worked well in the city. With the tall buildings in midtown, it lost GPS quite a bit and it even thought I was driving on the hudson river once and not thru Lincoln tunnel! Apparently I've also taken my car to the top of the empire state building and through madison square garden. Once I get to the village and downtown areas though, it works fine and that's where you really need GPS since the streets have actual names.
Guess it depends on the car and how well the system is implemented.
Doofus @ Sep 3rd 2007 8:18PM
Every car service I have used in Manhattan has a GPS of some kind, and they all seem to work fine. Not sure why yours would bomb in the city.
Zal @ Sep 3rd 2007 8:30PM
Looks like a nice unit.
Ultraman @ Sep 3rd 2007 9:00PM
Purchased this last weekend. Funny thing was, I thought the OS and the maps are the newest and greatest. However, felt puzzled on the POIs that it was not as comprehensive than my 910, which I purchased a year ago. The overall performance is faster, no doubt. However the Nav routing part of the deal seem not as snappy as the former one (910). Maybe I need to re-drill on the manuals to finesse my settings. As a general scoring, I'll give it 4.5 out of 5.
Chris Hatton @ Sep 3rd 2007 9:00PM
it would be nice..lol
Rob @ Sep 3rd 2007 9:54PM
Is this one of the freebies?
It'd be really nice to ...
Pedro @ Sep 3rd 2007 10:14PM
Just what I need !
Cynthia @ Sep 3rd 2007 10:15PM
Cool!
Reginald @ Sep 3rd 2007 10:25PM
"if you're going through the Lincoln Tunnel into Midtown Manhattan...make sure you know by heart what to do when you come out the other side"
Funny, that actually happened to me on my first driving trip to New York with my Garmin c330. As soon as we exited the tunnel, it still could not sync with the satellite signal throughout the city. Thank goodness we had a backup analog map. Yes, we are one of the few privileged US Americans who owns a map! :)
Saffy @ Sep 3rd 2007 11:28PM
True enough about the NYC thing. I have a Mio, and while it's great in most places, strictly following its directions in Manhattan or suburban Jersey would be a recipe for disaster. It once told me to turn right while on bridge, and the last time I went into the Holland Tunnel it told me to do a U turn about 800 feet in. Fun stuff. It gets you where you're going eventually, but you have meet it halfway with ample amounts of common sense.
Jason @ Sep 3rd 2007 11:41PM
I bought this device yesterday, actually (thanks for the timeliness, Engadget!). I haven't driven anywhere new yet, but I can say that the setup is ridiculously easy! The TomTom Home software is available for PCs and Macs, and it has some quirks, but it seems to generally work. I agree with Ultraman on the disappointing lack of POIs - I had an old Garmin StreetPilot with a rental car a few weeks ago, and that had a whole lot more POIs. Thankfully, it's not incredibly difficult to add individual POIs or even batches of POIs from the web.
In terms of features, things like live traffic and weather aren't implemented yet, but it's supposed to happen soon. Once TomTom is up to speed, the closest Garmin unit, feature-wise, will cost several hundred dollars more. This is definitely a worthwhile investment for the price! I'm looking forward to my next road trip.
jesseg @ Sep 3rd 2007 11:49PM
I have a 510 and love it... i dont know the difference between the versions though
Brandy @ Sep 4th 2007 12:10AM
Hi HI HI!!! Ramsey told me about this site and IT IS FREAKING AWESOME!!!
robert Immediato @ Sep 4th 2007 12:21AM
the reason i got the unit was because it had bluetooth phone support. Most phones are not supported by TomTom. And when I contacted support they only stated that I should look for future updates to see if my phone became compatible. Check to see if your phone works with the unit before buying. The only phones that seem to work are RAZRs.
Bogdan @ Sep 4th 2007 12:40AM
How about text-to-speech capabilities? "Turn left on Main St." instead
of "turn left in 500ft."? Does this thing do that?
Matt O @ Sep 4th 2007 2:33AM
My one year old 910 does that so im sure this thing does.
Keith @ Sep 4th 2007 3:40AM
I bought this unit and used it for a week but returned it for a Garmin unit instead. There were many things that I liked about the TomTom 720 but two things were a deal breaker for me.
First of all the routing logic on this unit is not as accurate as several other units that I have tested (i.e., the Garmin Nuvi 660, Garmin C580, Magellan 4050). I happen to live and work in Southern California. I do deliveries on a part time basis to make extra money for grad school. I may be more demanding because of this than the average user...I don't have the luxury of taking longer routes or getting lost in the middle of a run.
The second deal breaker for me is was the limited number of US cell phones that were compatible with the TomTom 720. If you don't have a GSM cell phone provider like ATT or T-mobile (Sprint and Verizon, ect use cdma/tdma radio signals) your phone will probably not be compatible with the unit-check the tomtom website phone compatibility page before buying. I can only assume that this is because TomTom is based in Europe and they only have GSM phone services out there. Without cell phone compatibility alot of the services like live traffic updates are unavailable.
The things I liked included ipod compatibility, awesome/easy to use interface, the form factor is more slim and compact than older GPS units, the home screen displayed all necessary information (i.e., miles to destination, time to arrival, date & time, and map and directions).
Unfortunately, I need this unit for the most fundamental of functions - accurate GPS routing and in this category it did not perform as well as the other units that I tested...even the Magellan 4050 was able to find basic addresses to my office in the store when the tomtom could not even find the address. In my line of work the less that I have to pullout th map book to make up for my GPS unit's deficiencies the better.
One other negative worth noting was the desktop software that came with the TomTom 720. It was not as easy to use as the unit itself. I attempted to update the maps and to purchase extras for the unit (celebrity voices) but all of the prices were in euros! Overall I would avoid the desktop software and use the website if you needed to purchase extras or update maps.
Dan Bowlin @ Sep 4th 2007 4:15AM
You mean to say, being lost in NY City is unusual?
How could this be....lol?
Amarjeet Singh Rai @ Sep 4th 2007 4:57AM
I bought one a week ago for £300.
It's pretty good. I like the FM transmitter, since my car only got tape/radio.
Has anyone tried putting an SD card into it to see if it works? So you can have lots of mp3s.
I deleted quite a few files from my TomTom so I could add more mp3s. LOL
Bad point about it is many features require a wireless gprs connection and unless you got that free on your phone there're useless.
Amarjeet Rai @ Sep 4th 2007 5:01AM
When you first install the software it's crap. But when you update it to TomTom Home 2 it'd s great!
It uses XUL Runner. Make sure you give it a try, much more stable.
75 @ Sep 4th 2007 8:07AM
I picked up the TOMTOM GO720 for $499.99 CAD on Saturday September 4th, and I find it a great GPS unit, however the features that made it a bit more pricey (Bluetooth Hadfree, FM Output, and Bluetooth Data Connectivity) were not very well executed on my unit. The Bluetooth handsfree when tethered with My Blackberry 8100 (Pearl), had an annoying buzz that was not apparent to me but all of the people I spoke to when using the unit found it unbearable. I wanted to to think it was my Blackberry so I connected to my Nokia BH-800 headset and called around and my RIM seems fine. When it comes to the FM Modulated audio output the unit does not put out enough juice to get the full attention of the factory stereo in my '04 BMW X5. Leaving me with a static filled experience. I haven't had a chance to test the Bluetooth Hi-Fi output yet. Now I was initially impressed with the Bluetooth data conectivity part of the GO720 but I have not been able to get it working with my Pearl and Rogers Wireless up here. It thought that it knew the settings but gave up asking me to manually enter the perimeters for my carrier. The actual GPS features of the GO720 are what everyone expects from TOMTOM the text to speech is nice and the interface is great, the extras need more attention. Overall I would forget about the Bluetooth & FM Transmit features and save that extra coin for other toys.
David G @ Sep 5th 2007 2:04AM
The issue with the buzz when talking on the phone is a known issue on the TomTom forums, the only solution it seems at the moment is keep taking the unit back and trying a new one.
I picked up a 720 on Friday using a Best Buy coupon. The main reason I got it is that depending on where you look for pricing, it was $100-$300 cheaper than the Garmin Nuvi 660, which seems to be the closest competitor feature wise. I've been fairly happy with the 720, it's my first car GPS device (I've had handheld Garmins), so actually looking at POIs and having the text-to-speech is a new thing to me, and I probably wouldn't know any better since I haven't compared it to a Garmin. I couldn't get the 720 to pair with my iPhone for the hands free unfortunately, but I don't hold it against it much, 2 other hands free units that I tried pairing with my iPhone didn't work out either.
Alex @ Sep 6th 2007 1:58AM
The 910 and the new 920 have text to speech capability.
Thor West @ Sep 7th 2007 2:40PM
All you experienced folks could give me a hand at choosing a new automotive GPS.
I need coverage for rural roads in the Pacific Northwest.
I need a unit with the 4" screen.
I don't need or want Bluetooth, Mp3, or other add-ons.
I have Garmin aviation equipment and I am happy with it.
Thanks,
Thor W
Chris @ Sep 9th 2007 8:36PM
I picked up the GO 720 (US Version) on Sep 2, 2007 with the intention of downloading the maps for Western and Central Europe for an upcoming trip. Using Tom Tom Home 2, I tried to download the maps and got an error from Tom Tom's IT Server having issues, so no download. I opened a case on Sep 4th with Tom Tom and was told they are working on their download website and it should be back up in 24 hours. The 24 hour mark has come and gone and I am still trying to download the Western and Central European maps with no luck... still the same error message at the beginning of the ordering process, "IT payment server returned and unexpected error". Here is it is on the second week and still not able to download the maps. Called the Support Desk again... same answer, try again in 24 hours.... This is absolutely nuts. I can't believe Tom Tom can stay in business with their support in this bad of shape... Anyone know another way of getting the Western and Central Europen Maps to use on a GO 720?? Thanks...
ajeep8u @ Sep 11th 2007 7:04PM
Hi Chris, I too bought a TomTom GO 720 recently (Circuit City has them for $449.99 in store) and I am now in Europe and need the Western Europe Maps from TomTom. I receive the same error you do "unexpected IT server error" etc... I have contacted TomTom but they tell me since I am in Europe, I need to contact their customer service... I was in Dublin on a layover and looked for a store that had WestEuro maps - nothing. I am now in Italy and my new TomTom is completely useless. I have contaced 7 online retailers for TomTom, none offer downloadable WestEuro maps. Please let me know what you find out - I have exactly the same problem pal.
I guess I'm off to Pirate Bay for a torrent, as I cannot legally purchase this item - when will they learn?
Chris @ Sep 12th 2007 10:23AM
Ok.. believe me it hasn't been easy.... but I worked around it.. Here's what you do... go to the http://www.tomtom.com/home site and pick the United Kingdon and create a different user account (you can obviously use the same password..), log in and verify it works, etc. Once you have done that, connect your 720 to your computer and turn it on so it fires up the Tom Tom Home 2 software. Once that is done and you pick your 2gb location (I bought a new 2gb SD) during boot up. Once it boots up go under File-->Login, then change the login email and password to be that of the NEW United Kingdom account you just created previously. Once you are logged in, then go in like you did before under add maps, and pick your maps you want, (I bought Western and Central Europe), then it goes to thru the payment process... There is only one sticky issue, you will need some sort of UK address. In my case, my company has an office in the UK and I used that. I don't think it is used for anything, since you will be downloading the software and they will not be mailing anything. But, I think it needs to be a valid city, postal code address.. not sure about the street info.. Anyway, I went through the payment process and I downloaded the map with no issues. **Key Point** Do not order via the web interface for download, only use the Tom Tom Home 2 software that automatically boots up when you connect your 720. The web base software must be tied to the US, cause that piece took my credit card info and promissed to send an email with download instructions... got a payment reciept, but no download instructions... Hence what drove me towards only using Tom Tom Home 2 interface with UK info, etc... Hope this helps. Tom Tom support has not early idea when they will be back on line.... Thanks... Chris
John S @ Sep 23rd 2007 6:46AM
Hi Chris, I have read your post and I don't think it's totally correct.
I did the same as you described but could not finish the install onto my TomTom using their Home software. I called UK customer service. They said that was because they had not yet released maps for the GO 720 yet for download. They gave us our money back. Were you able to actually install and use the maps with your GO 720?
Thanks
Xavier Velasquez @ Sep 14th 2007 5:25PM
$499?? You gotta be kidding... for $170 I just got myself an iQue 3600 which is not only a GPS preloaded with Garmin's software but also a full blown PDA!
Tom Gleason @ Oct 15th 2007 7:56PM
I have had a 720 for a couple of months now, and had two large disappointments with the unit the most egregious one being that the battery life doesn't come close to what is advertised on their website. The promised 5 hours is not even close. I have not had it last in continuous use for even as long as one hour, and it usually is closer to 45 minutes.
The second issue is with the bluetooth function. I had no problem connecting it to my Samsung Slider phone, but the call volume, even at maximum, is far too low to be able to hear when in a moving vehicle unless you hold it up next to your ear like a handset. This despite the fact that the text to speech volume is very adequate to hear, even over the radio, so I know the power for enough volume is there.
TDG
Gareth Harvey @ Oct 29th 2007 9:48AM
EXACTLY THE SAME PROBLEM HERE. TWO UNITS, BRAND NEW - TWO RECOMMENDED UPGRADES - TWO DEAD TOMTOM GO 720'S. THE UNIT AND TOMTOM'S SUPPORT ARE HOPELESS.
wolfi665 @ Oct 24th 2007 4:19PM
Completely useless for me.
I've bought 720 2 days ago - I wish I hadn't sold my reliable ViaMichelin X950-T.
So far the device is completely useless for me and the reason is pretty simple:
1. Attached my new device to the PC
3. Downloaded the latest HOME 2.0 software
4. It by default runs latest updates - I have got them all.
5. Created backup with 2.0
Device is completely dead - on start it shows yellow screen with red cross.
In the shop changed the device for new one - the same scenario repeated again ?!
TomTom support adviced me not to download their latest application next time (the device is currently in the shop for restoring original software).
Is it not supposed this to be the best TomTom device in the market - in the sense that you expect at least to work ?!!!!!?
Will sell it on ebay and NEVER, EVER WILL BUY TOMOTOM AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My next device will be 980 from ViaMichelin.
And by the way even if it was working it had only Western Europe maps, so if you travel in whole Europe forget about it - I asked TomTom to buy complete Europe maps and they answered me to wait till they produce them - currently you can not buy them because the new fancy MapShare maps are not ready yet - it is pathetic for the supposed leader of the GPS market ???
:twisted: :twisted: :twisted:
Bob H. @ Nov 12th 2007 10:46AM
I bought the Tomtom Go720 few weeks ago for my 33ft Motorhome that is 13ft tall. Problem is that the Go720 takes my motorhome through gravel backroads when I set the routing for "fastest" route, it also does this with the "Quickest" routing. I previosly borrowed and used a garmen unit that gave me an option to choose "Most use of Freeways" or "Least use of Freeways" for routing and the "Most use of Freeways gave me "GREAT" results while driving a 1600 mile trip in my motorhome from Kentucky to South Carolina and Florida in the USA. Does anyone know if I can get another USA map for this Go720 that may give me the option for use of Freeways or an RV or truckers map with those kind of POI's also? Or is the choice of "Fastest" "Shortest" "Most use of freeways" etc... built into the GPS Navigator unit. If it's built into the navigator unit then the Go 720 may not be the unit for my Motorhome where Big Highways or Freeways are my "first choice" before a gravel backroads with low bridges and windy gravel roads for a shortcut. Anyone have any input on this for me? Should I get rid of the Go 720 and get back the the Garmen? ......
John @ Nov 17th 2007 2:11AM
This is my first GPS and and compared to some of my friends, I like mine alot
I just have one question?
the Go 720 comes with its North American Map 2G...is it worth it to buy the "DETAILED MAP" of North America for 49.95 or is it the same or not much of a difference? I just bought a 4G SD Card to load it on there but I want to make sure?
Thanks in advance...
Richard @ Nov 17th 2007 6:56PM
Can I use my cell phone Samsung 640 with the Tomtom Go720 using bluetooth. I am with Bell mobility in Canada.